Frequently Asked Questions
Find general guidance and links to the details that matter before placing an order.
Answers about an individual watch should be checked against its product listing. For questions about an order, payment, delivery or return, use the contact form and refer to the current terms shown at checkout or supplied by the business.
Pre-Owned Watches
Are a box and papers included?
Only items stated in the individual product listing should be treated as included. Ask the team if the listing does not answer your question.
How do I learn about a watch’s condition?
Read the product-specific condition notes and review the photographs. If you need more detail, send an enquiry referencing the product before placing an order.
Orders
Are the watches shown available?
Availability is shown by the live product listing and can change. Check the product page and checkout for the latest status.
What information should I check before choosing a watch?
Review the exact model and reference, the specifications, condition notes, included items, current price and availability on that product’s listing. Contact the team if a detail you need is missing.
Selling Watches
Can I ask about selling a watch?
Yes. Use the Sell Your Watch form to share its maker, model, reference, condition and any included items. Sending an enquiry does not create an offer or guarantee a valuation.
Returns
What is the return policy?
Return terms must be confirmed by the business and may depend on the item and applicable law. Review the current approved terms supplied by the store before purchase; contact the team if they are not available.
Shipping
Where can I find delivery charges and timing?
Review the delivery details shown on the product page and checkout. If the information you need is not listed, contact the team before ordering.
Payments
Which payment methods are accepted?
Available payment methods are displayed by WooCommerce at checkout. The methods shown can depend on the store’s current configuration and your location.